9. Cancellation

At any time, and without cause, subscription to the service may be terminated by either: OPTISERVER the Site, or the Subscriber upon notification of the other by electronic or conventional mail, by chat, or by telephone. Subscribers are liable for charges incurred until the date of the termination. Subscribers may cancel by clicking on the “Cancel Subscription” button located inside their membership area or by contacting our support department through the contact form.

10. Refunds

Refunds for purchases or recurring charges may be requested by contacting customer support. Refunds or credits will not be issued for partially used Memberships. Cancellation for all future recurring billing may be requested in accordance with Section 8 - Cancellation. OPTISERVER. reserves the right to grant a refund or a credit applicable to purchases to the Site at its discretion. The decision to refund a charge does not imply the obligation to issue additional future refunds. Should a refund be issued by OPTISERVER. for any reason, it will be credited solely to the payment method used in the original transaction. OPTISERVER. will not issue refunds by cash, check, or to another payment mechanism.

11. Cardholder Disputes/Chargebacks

All chargebacks are thoroughly investigated and may prevent future purchases with OPTISERVER. given the circumstances. Fraud claims may result in OPTISERVER. contacting Subscriber's issuer to protect Subscriber and prevent future fraudulent charges to Subscribers card.